Our Promise
We want you to travel stress-free. If something goes wrong and it's our fault — or even partially our fault — we'll make it right with a full refund. We'd rather lose the fee than have an unhappy customer.
Full Refunds — No Questions Asked
You'll receive a full refund in any of these situations:
- Any technical issue on our end — System errors, processing failures, or anything that prevented us from completing your application
- We made a mistake — If we entered information incorrectly or caused any error during the application process
- Your ED Card wasn't ready in time — If we didn't deliver your approved ED Card before your flight (as long as you gave us at least 72 hours)
- You missed your flight or couldn't board — If your ED Card status contributed in any way to you missing your flight or being denied boarding
- Government system issues — If the official Aruba system was down and we couldn't process your application in time
- Duplicate charges — If you were charged more than once
Trip Cancellations
We understand plans change. If you need to cancel your trip:
- Before processing — Full refund if we haven't started processing your application yet
- After processing — We'll evaluate on a case-by-case basis. If you have a good reason (medical emergency, family emergency, etc.), we'll work with you
When Refunds May Not Be Available
To be transparent, there are some situations where we typically can't offer refunds:
- Government rejection due to eligibility — If Aruba immigration denies your entry for reasons unrelated to the ED Card (visa issues, travel bans, etc.)
- Significantly incorrect information — If you provided substantially wrong passport or travel details that caused a rejection (typos and minor errors are on us to catch)
- Last-minute requests — If you request our service less than 24 hours before your flight and there simply isn't enough time
Even in these cases, reach out to us. We review every situation individually and try to find a fair solution.
How to Request a Refund
Simply email us at support@edcardsaruba.com with your order details and let us know what happened. We typically respond within 24 hours and process approved refunds within 5-10 business days to your original payment method.
Our Philosophy
We're a small team that genuinely cares about making your Aruba trip hassle-free. If you're unhappy for any reason, please talk to us. We'd rather refund you and have you recommend us to friends than keep your $35 and have you feel cheated.
Questions? Concerns? Just email support@edcardsaruba.com — we're real people and we're here to help.
Last updated: December 2025