Help Center
Everything you need to know about the ED Card and our service. Can't find an answer? Contact our support team.
Yes, the ED Card (Embarkation/Disembarkation Card) is mandatory for all visitors entering Aruba. Airlines will check for your ED Card approval before allowing you to board your flight. Without an approved ED Card, you may be denied boarding.
The ED Card is a digital form required by the Government of Aruba for all travelers entering the island. It collects important travel and health information to facilitate your entry into Aruba.
We recommend submitting your ED Card at least 72 hours before your flight. This gives enough time for processing and resolving any potential issues. Our service processes most applications within 24-48 hours.
Yes, every traveler, including infants and children, needs their own ED Card submission. When filling out our form, you can add all family members to a single order.
No, we are a third-party assistance service that helps you with the ED Card application process. We are not affiliated with the Government of Aruba. Our fee is $35 per traveler. You can also apply directly at the official government website: edcardaruba.aw
Our service saves you time and hassle. We guide you through the entire application process, double-check all information for accuracy, and provide customer support if any issues arise. Many travelers prefer our service because the official website can be confusing or time-consuming to navigate.
Our service processes most applications within 24-48 hours of payment. You'll receive an email confirmation once your ED Card application has been successfully processed.
You'll need passport details (number, expiry date, country of issue), travel information (flight details, arrival/departure dates), accommodation details (hotel name and address), and contact information. Having your passport and travel itinerary handy will make the process faster.
Our service fee is $35 per traveler. This covers the application assistance, accuracy verification, customer support, and our money-back guarantee for issues within our control.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.
If your ED Card is rejected due to any error on our part, you'll receive a full refund. We'll also help you resubmit if needed. However, rejections due to incorrect information you provided or government policy decisions are not eligible for refunds.
Unfortunately, we cannot offer refunds for trip cancellations or changes in travel plans, as our service fee covers the work of processing your application. We recommend using our service only after your travel plans are confirmed. See our full Refund Policy for details.
After submitting your application, you'll receive an email with a link to track your status. You can also use our 'Check Status' page and enter your email address to view your application status at any time.
First, check your spam or junk folder. If you still can't find it, use our 'Check Status' page with your email address, or contact us at support@edcardsaruba.com. We respond to all inquiries within 24 hours.
Yes, we take data security seriously. All information is transmitted using SSL/TLS encryption, stored in encrypted databases, and only used for the purpose of submitting your ED Card. We never sell or share your data with third parties for marketing purposes.
If the official government system experiences downtime, we'll queue your application and submit it as soon as the system is available. We monitor the system 24/7 and will keep you informed of any delays.
Our support team is here to help. We typically respond within 24 hours.
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