Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you use our Aruba ED Card submission service. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

When you use our service, we collect the following types of information:

Personal Information

• Full name
• Date of birth
• Passport information (number, country of issue, expiration date)
• Nationality
• Contact information (email address, phone number)
• Travel details (arrival date, departure date, accommodation information)
• Emergency contact information

Payment Information

We use Stripe to process payments. We do not store your full credit card information on our servers. Stripe handles all payment data in accordance with PCI-DSS requirements.

Technical Information

• IP address
• Browser type and version
• Device information
• Access times and pages viewed

2. How We Use Your Information

We use your information for the following purposes:

• ED Card Processing: To process your application through the official Aruba government ED Card system
• Service Communication: To send you confirmation emails, status updates, and important notices about your application
• Payment Processing: To process your service fee payment
• Customer Support: To respond to your inquiries and provide assistance
• Service Improvement: To analyze usage patterns and improve our service
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We share your information only in the following circumstances:

With the Aruba Government

We transmit your ED Card application data to the official Aruba government system. This is the core purpose of our service and is necessary to process your application.

With Service Providers

We use trusted third-party service providers to help operate our service:

• Stripe: Payment processing
• Cloud hosting providers: Infrastructure and data storage
• Email service providers: Sending transactional emails

These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

For Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights.

What We Don't Do

We do not:

• Sell your personal information to third parties
• Rent or lease your data to marketers
• Share your information for advertising purposes
• Use your data for purposes unrelated to the ED Card submission service

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Secure server infrastructure
• Regular security audits and updates
• Restricted access to personal data (only authorized personnel)

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our service and maintain records of your application
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce our agreements

Typically, we retain application data for a period of 7 years after submission, unless a longer retention period is required by law or you request earlier deletion (subject to our legal obligations).

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request your data in a structured, machine-readable format
• Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time

To exercise these rights, please contact us at support@edcardsaruba.com. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session while using our service
• Remember your preferences
• Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information, please contact us, and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@edcardsaruba.com